Contact us

Handling request

Handling requests for ad hoc flights

Need handling services for your flights? We are ready to serve your airline at 11 finnish airports. Please submit your e-mail to sales@airpro.fi with your contact details, aircraft type, requested services, schedule and airport/s in question.

We offer customer-oriented service solutions for the aviation industry. Contact our sales team, tel. +358 20 708 000 or sales@airpro.fi to learn more about our services.

Contact information

Airpro Sales Team:

sales@airpro.fi

Cabin Crew Management & Recruitment

cabinservices@airpro.fi

Customer Service

For any claim or refund matter, we kindly ask you to contact airline directly. Claims and refunds are always handled by the airline with which the customer has a contract of carriage. If necessary, airline will receive clarifications from Airpro.

Arrival Service Helsinki Airport:

+358 40 135 1999 (opening hours daily 10:00-12:00), tulopalvelu.hel@airpro.fi

Our arrival service is currently congested. We are constantly clearing the delayed baggage and will contact you when you luggage is found per email or phone. We apologise for the inconvenience.  

Feedback:

asiakaspalautteet@airpro.fi

 

Recruitment:

Please use this email for recruitment related inquiries. Please note that we do not process applications submitted via email.

rekry@airpro.fi

Unfortunately, we are unable to offer TET internships or other internship opportunities during spring 2026.

Other matters:

airpro@airpro.fi

 

For the media:

Media inquiries only.

comms@finavia.fi or +358 20 708 2002

 

Headquarter

Address

P.O. Box 30 / Lentäjäntie 1 A, 4th floor
FI-01531 Vantaa

 

Invoicing Address

Airpro Ltd.
Ostolaskut, P.O. Box 93
FI-01531 Vantaa, Finland

E-invoicing: 003709682853
Operator: Basware Plc
Operator ID: BAWCFI22

RTG Ground Handling Ltd.
Ostolaskut, P.O. Box 93
FI-01531 Vantaa, Finland

E-Invoicing: 003720310508
Operator: Basware Plc
Operator ID: BAWCFI22

Business ID

Airpro 0968285-3
RTG Ground Handling 2031050-8

Our Offices & Airports

Mail address Helsinki

Airpro P.O. Box 30 01531 Vantaa Finland
SITA: HELAPXH OPS: hel.ops@airpro.fi

Head of Operations

Station Manager: Pax Manager Amanda Björkqvist Ramp Manager Carita Nurmi

Telephone

Inquiries related to lost and left behind bags via the arrival service, tel. +358 40 135 1999 (opening hours daily 10:00-12:00) , email: tulopalvelu.hel@airpro.fi. Information on air travel at: www.finavia.fi/en Please contact your airline for ticket inquiries.

Airport website

Mail address Ivalo

Airpro (RTG) Lentokentäntie 290 99800 Ivalo Finland
SITA: IVLAPXH OPS: ivl@airpro.fi

Head of Operations

Station Manager Markus Kurkinen

Telephone

Customer Service: tel +358 (0)20 708 8613

Airport website

Mail address Kemi-Tornio

Airpro Kemi-Tornion lentoasema Lentokentäntie 75 94500 Lautiosaari Finland
SITA: KEMAPXH OPS: kem@airpro.fi

Head of Operations

Station Manager Janne Soini

Telephone

Airport website

Mail address Kittilä

Airpro (RTG) PL 88 99101 Kittilä Finland
SITA: KTTAPXH OPS: ktt@airpro.fi

Head of Operations

Station Manager Markus Kurkinen

Telephone

Customer Service: tel +358 (0)20 708 8939

Airport website

Mail address Kuopio

Airpro (RTG) Lentokentäntie 275 Kuopion lentoasema 70900 Toivala Finland
SITA: KUOAPXH OPS: kuo@airpro.fi

Head of Operations

Station Manager Jari Lampinen

Telephone

Customer Service: +358 (0)20 708 7431

Airport website

Mail address Kuusamo

Airpro (RTG) Kuusamon lentoasema Lentokentäntie 93600 Kuusamo Finland
SITA: KAOAPXH OPS: kao@airpro.fi

Head of Operations

Station Manager Janne Soini

Telephone

Customer Service: tel +358 (0)20 708 8848

Airport website

Mail address Oulu

Airpro (RTG) Oulun Lentoasema 90460 Oulunsalo Finland
SITA: OULAPXH OPS: oul@airpro.fi

Head of Operations

Station Manager Janne Soini

Telephone

Customer Service: tel +358(0)20 708 7935 & (0)40 709 4728

Airport website

Mail address Rovaniemi

Airpro (RTG) Rovaniemen lentoasema 96100 Rovaniemi Finland
SITA: RVNAPXH OPS: rvn@airpro.fi

Head of Operations

Station Manager Jussi Kivimäki

Telephone

Customer Service: tel +358(0)20 708 6444 & (0)20 708 6440 Inquiries related to lost and left behind bags via the arrival service, tel. +358 (0)40 631 5127 Information on air travel at: www.finavia.fi/en Please contact your airline for ticket inquiries.

Airport website

Mail address Tampere

Airpro Terminaali 1, Tornikaari 50 33960 Pirkkala Finland
SITA: TMPAPXH OPS: tmp@airpro.fi

Head of Operations

Station Manager Matti Kaukonen

Telephone

Customer Service: tel +358(0)40 351 7887 (during flights)

Airport website

Mail address Turku

Airpro Lentoasemantie 150 20360 Turku Finland
SITA: TKUAPXH OPS: tku@airpro.fi

Head of Operations

Station Manager Matti Kaukonen

Telephone

Customer Service: tel +358 (0)20 708 4727 or +358 (0)20 708 4956

Airport website

Mail address Vaasa

Airpro (RTG) Vaasan lentoasema Lentokentäntie 174 65380 Vaasa Finland
SITA: VAAAPXH OPS: vaa@airpro.fi

Head of Operations

Station Manager Aki Virta

Telephone

Customer Service: tel +358(0)20 708 6156

Airport website

Management

MANAGING DIRECTOR

Sampo Paukkeri sampo.paukkeri@airpro.fi

HEAD OF FINANCE, PROCUREMENT AND FLEET MANAGEMENT

Minna Saukkosaari minna.saukkosaari@airpro.fi

HEAD OF HR AND COMMUNICATIONS

Marju Vihelä marju.vihela@airpro.fi

HEAD OF NETWORK OPERATIONS AND BUSINESS DEVELOPMENT

Henri Suurnäkki henri.suurnakki@airpro.fi

HEAD OF AIRPORT SERVICES

Peter Cooper peter.cooper@airpro.fi

HEAD OF GROUND HANDLING HEL

Teemu Puustinen teemu.puustinen@airpro.fi