Contact us

Contact information

Ground Handling Requests

Helsinki Airport: hel.ops@airpro.fi, +35820 708 3142

Enontekiö Airport: enf@airpro.fi, +35840 188 3893

Ivalo Airport:  ivl@airpro.fi, +35840 188 3893

Kittilä Airport: ktt@airpro.fi, +35840 188 3893

Kuusamo Airport: kao@airpro.fi, +35820 708 6444

Rovaniemi Airport: rvn@airpro.fi, +35820 708 6444

Other network stations: see below

Cabin Crew Management & Recruitment: cabinservices@airpro.fi

 

Airpro Sales Team: sales@airpro.fi

 

Customer Service

For any claim or refund matter, we kindly ask you to contact airline directly. Claims and refunds are always handled by the airline with which the customer has a contract of carriage. If necessary, airline will receive clarifications from Airpro.

Feedback: asiakaspalautteet@airpro.fi

Other matters: airpro@airpro.fi

 

The Whistleblowing reporting channel

You can submit a report anonymously
through Whistleblowing channel.

 

Address

P.O. Box 30 / Lentäjäntie 1 A, 4th floor
FI-01531 Vantaa

Invoicing address

Airpro Oy
Ostolaskut, P.O. Box 93
FI-01531 Vantaa, Finland

E-invoicing: 003709682853
Operator: Basware Oyj
Operator ID: BAWCFI22

RTG Ground Handling Oy
Ostolaskut, P.O. Box 93
FI-01531 Vantaa, Finland

E-invoicing: 003720310508
Operator: Basware Oyj
Operator ID: BAWCFI22

Business ID

Airpro 0968285-3
RTG Ground Handling 2031050-8

Our offices

Mail address Enontekiö

Airpro Enontekiön lentoasema PL 8 99401 Enontekiö Finland SITA: ENFAPXH OPS: enf@airpro.fi

Head of Operations

Station Manager Markus Kurkinen

Telephone

Customer Service – Asiakaspalvelu: tel: +358 (0)20 708 8486

Airport website

Mail address Helsinki

Airpro P.O. Box 30 01531 Vantaa Finland SITA: HELAPXH OPS: hel.ops@airpro.fi

Head of Operations

Station Manager: Pax Manager Amanda Björkqvist Deputy Ramp Manager Jouni Kela

Telephone

Inquiries related to lost and left behind bags via the arrival service, tel. +358 40 135 1999, email: tulopalvelu.hel@airpro.fi. Arrival service bag pick-up times: Mon-Fri 9.30-10.30am, 2-3pm & 7-9pm Sat-Sun 2-3pm & 7-9pm Information on air travel at: www.finavia.fi/en Please contact your airline for ticket inquiries.

Airport website

Mail address Ivalo

Airpro (RTG) Lentokentäntie 290 99800 Ivalo Finland SITA: IVLAPXH OPS: ivl@airpro.fi

Head of Operations

Station Manager Markus Kurkinen

Telephone

Customer Service: tel +358 (0)20 708 8613

Airport website

Mail address Kittilä

Airpro (RTG) PL 88 99101 Kittilä Finland SITA: KTTAPXH OPS: ktt@airpro.fi

Head of Operations

Station Manager Markus Kurkinen

Telephone

Customer Service: tel +358 (0)20 708 8939

Airport website

Mail address Kuopio

Airpro (RTG) Lentokentäntie 275 Kuopion lentoasema 70900 Toivala Finland SITA: KUOAPXH OPS: kuo@airpro.fi

Head of Operations

Station Manager Jari Lampinen

Telephone

Customer Service: +358 (0)20 708 7431

Airport website

Mail address Kuusamo

Airpro (RTG) Kuusamon lentoasema Lentokentäntie 93600 Kuusamo Finland SITA: KAOAPXH OPS: kao@airpro.fi

Head of Operations

Station Manager Jussi Kivimäki

Telephone

Customer Service: tel +358 (0)20 708 8848

Airport website

Mail address Oulu

Airpro (RTG) Oulun Lentoasema 90460 Oulunsalo Finland SITA: OULAPXH OPS: oul@airpro.fi

Head of Operations

Station Manager Aki Virta

Telephone

Customer Service: tel +358(0)20 708 7935 & (0)40 709 4728

Airport website

Mail address Rovaniemi

Airpro (RTG) Rovaniemen lentoasema 96100 Rovaniemi Finland SITA: RVNAPXH OPS: rvn@airpro.fi

Head of Operations

Station Manager Jussi Kivimäki

Telephone

Customer Service: tel +358(0)20 708 6444 & (0)20 708 6440 Inquiries related to lost and left behind bags via the arrival service, tel. +358 (0)40 631 5127 Information on air travel at: www.finavia.fi/en Please contact your airline for ticket inquiries.

Airport website

Mail address Tampere

Airpro Terminaali 1, Tornikaari 50 33960 Pirkkala Finland SITA: TMPAPXH OPS: tmp@airpro.fi

Head of Operations

Station Manager Matti Kaukonen

Telephone

Customer Service: tel +358(0)40 351 7887 (during flights)

Airport website

Mail address Turku

Airpro Lentoasemantie 150 20360 Turku Finland SITA: TKUAPXH OPS: tku@airpro.fi

Head of Operations

Station Manager Matti Kaukonen

Telephone

Customer Service: tel +358 (0)20 708 4727 or +358 (0)20 708 4956

Airport website

Mail address Vaasa

Airpro (RTG) Vaasan lentoasema Lentokentäntie 65380 Vaasa Finland SITA: VAAAPXH OPS: vaa@airpro.fi

Head of Operations

Station Manager Aki Virta

Telephone

Customer Service: tel +358(0)20 708 6254 & (0)20 708 6156

Airport website

Management

MANAGING DIRECTOR

Sampo Paukkeri
sampo.paukkeri@airpro.fi

 

HEAD OF COMMERCIAL

Mikko Turpeinen
+358 20 708 2630
mikko.turpeinen@airpro.fi

HEAD OF FINANCE, PROCUREMENT AND FLEET MANAGEMENT

Minna Saukkosaari
+358 20 708 2017
minna.saukkosaari@airpro.fi

HEAD of HR

Marju Väisänen
+358 50 536 0419
marju.vaisanen@airpro.fi

HEAD OF GROUND HANDLING

Henri Suurnäkki
+358 40 631 0991
henri.suurnakki@airpro.fi

HEAD OF AIRPORT SERVICES

Peter Cooper
+358 20 708 2558
peter.cooper@airpro.fi