Airpro, a provider of ground handling and passenger services at 16 airports in Finland has renewed its customer service concept and service training.
Airpro has changed its service concept, on the basis of which its 1,400 skilled employees meet passengers in questions related to air traffic. The new customer service concept aims to standardise and further develop customer service expertise in all of Airpro's four business areas: Airport Services, Ground Handling, Airport Logistics and Cabin Crew. The new customer service concept will be implemented in full during next year.
“We offer services for air travel and our employees meet thousands of customers every day. The success of Airpro as a service company is based on service, which our employees are comfortable with. Our employees have been deeply involved in the development of this new service concept. The training concept has also been restructured. Now, chosen group of our own employees are responsible for the service training. And what is even more important, our employees have also defined the areas and activities to be developed even further,” says Janne Hattula, Managing Director of Airpro.
A smooth, individual customer experience is the core of the new service concept along with the importance of recognizing the areas to be improved in the future. The customer service upgrade is based on Airpro's strategy and objective to improve customer satisfaction even further. The number of training events of the new service concept will add up to over 80 across the country.